I have received a Council Tax bill but I have moved from the address. What do I do?
I think I might be entitled to claim a discount or exemption for Council Tax.
My circumstances have changed and I need to end a discount or exemption I have been claiming.
I have received my Council Tax Bill and I would like to use a different payment method.
I want to make my payments on a different date.
I owe the Council money for Council Tax from a previous year's account.
I have credit outstanding from a previous year's account.
I can't afford to pay my bill.
Why has the Council Tax gone up so much?
What do we pay Council Tax for?
Why haven't I got payment slips or a payment card?
I haven't received my bill and don't know what to pay.
I think my property is banded incorrectly.
I have received a Council Tax bill but I have moved from the address, what do I do?
This can be done using I am Moving, which will allow you to update all the relevant organisations through the one website.
Alternatively, please confirm your change of address either in writing or preferably by emailing customer.services@maldon.gov.uk.
We need you to tell us when you have moved out of the property, where you have moved to, who has taken over the property, and if possible a contact number for you in case we need to ask you some more information.
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I think I might be entitled to claim a discount or exemption for Council Tax?
Please confirm your change of circumstances either in writing or preferably by emailing customer.services@maldon.gov.uk.
You should continue to pay according to your last bill until we have issued you with a new notice.
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My circumstances have changed and I need to end a discount or exemption I have been claiming
Please confirm your change of circumstances as soon as possible either in writing, telephoning or preferably by emailing customer.services@maldon.gov.uk.
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I have received my Council Tax Bill and I would like to use a different payment method.
Direct Debit: If you would like to pay by direct debit please download the form on our website.
Please note that we need at least 14 days notice to ask you for a payment using a new method so there might not always be time to set up a direct debit in time to take your next instalment.
You should make sure that your next instalment is paid manually, for example by using our website or automated telephone system.
Standing Order: You should contact your bank to set this up for you.
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I want to make my payments on a different date
Although the Council fully appreciates that some customers would like to change their payment dates, payments are due on the 1st of each month.
Direct Debits can only be set up for this date and any other payment method must be set up to pay on 1st or before.
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I owe the Council money for Council Tax from a previous year’s account
The Council can make an arrangement with you to pay this. Please speak to a customer adviser by calling 01621 854477, or preferably email customer.services@maldon.gov.uk.
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I have a credit outstanding from a previous year’s account
We can transfer your credit and reduce your current account balance or a refund can be issued.
For either option please send an email to our customer services team.
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I can’t afford to pay my bill
You may be entitled to claim benefit if you are on a low income or have savings under £16,000.
Please click here to use our on-line benefit calculator.
If you think you may be entitled to any other discounts or exemptions you send an email or write to our customer services team explaining your situation in the first instance.
Alternatively, our website now offers the opportunity of a free benefit entitlement check. Please click here for details.
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Why has the Council Tax gone up by so much?
Information contained in the leaflet sent with your bill should explain why Council Tax is charged and who by.
These leaflets can also be downloaded by clicking here.
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What do we pay Council Tax for?
A detailed breakdown of the charge is included in the leaflet that was sent to you along with your bill.
These leaflets can also be downloaded by clicking here
The largest proportion of the Council Tax charged and collected goes to Essex County Council.
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Why haven’t I got payment slips or a payment card? Sending out payment slips costs the Council and taxpayer time and money. We would like to encourage you to pay by direct debit, standing order or use our website to make an automated payment.
However, if you would like to request payment slips you should send an email to our customer services team, quoting your account number and address.
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I haven’t received my bill and don’t know what to pay
If you pay by direct debit the payments will be taken automatically from your account on the due date. If you require a copy of the bill please contact our customer services team, preferably by email in the first instance, quoting your reference number and address.
Maldon District Council is now able to offer e-billing. This service means that you will receive your bill via email rather than a paper copy, saving time, resources and energy. Please click here for more details.
To take advantage of this service send details of your address and account number to eBilling@maldon.gov.uk, or use the facility on this website.
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I think my property is banded incorrectly
Maldon District Council is not responsible for, and therefore cannot alter the banding of your property.
Individual properties might need to have their banding re-considered if the value increases or decreases. This may apply to you if:
- Your home decreases in value because:
- part of it is demolished
- substantial changes take place in the local area (for example a new road is built nearby)
- alterations have been carried out to make it suitable for use by a person with a physical disability.
- You start or stop using part of your home to operate a business, or the balance between business and domestic use changes.
- The home you have bought has a higher value because a previous owner has carried out major improvements, such as an extension; this would affect the banding for the new occupier and not the person who had the work done.
- You create a self-contained unit; such as an annexe.
- A house is split into individual flats or flats have been merged into one home.
- Information is brought to light that makes it clear that the original banding was wrong.
The decision on which band it is placed in is made by the Valuation Office and the Council is advised accordingly. You can find out more information by using the Valuation Office website.
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