Below are some of the most frequently asked questions received by the Customer Contact Centre.

Why have I got a final demand for Council Tax or Business rates?
When a Council Tax or Business Rate bill is issued, it shows the amounts you will need to pay and the dates when payment must be received by.
If you do not pay your instalments as the bill requests, the Council will send you a Final Reminder. The Final Reminder will state that you must pay all the instalments you owe within seven days.
If you do not, you will lose the right to pay by instalments and, after a further seven days, you will have to pay the total balance immediately.
If you are having problems paying your instalment on time you should contact us immediately.
If you are on a low income, you may be entitled to Council Tax Benefit and you should contact us for details and an application form.

Why cant I pay my council tax on a date other than the 1st of a month?
Although the Council fully appreciates that some customers would like to change their payment dates, payments are due on the 1st of each month.
Direct Debits can only be set up for this date and any other payment method must be set up to pay on the 1st or before.
If you are having difficulties in paying your bill please contact us or click here for more details.

How much would my Council Tax be / What band is the property in?
To find out how much Council tax is chargeable for a property you will need to know what band valuation the property falls under and then you can view the individual yearly charges for each area by clicking here.
Alternatively if you do not know the valuation band you may like to contact us and we will be able to provide you with the same information.

What are the opening times of the Cash Desk?

• Mon         08.45 - 16.30
• Tues        08.45 - 16.30
• Wed        08.45 - 12.00      Half day closing
• Thurs       08.45 - 16.30
• Fri           08.45 - 16.00

Please be aware that the Cash Desk opening times will be changing from Friday 1st August 2008.

For times when the Cash Desk is closed the Council has a secure self service deposit box, located at the Meet & Greet reception desk.
Payments will be processed as soon as the Cash desk reopens.
Receipts for payments made will be sent via the post once processed.

What dates are the Victorian Evenings this year?
The 2007 Victorian evenings will be on the 6th & 13th December.
For further information or details of what else is going on in the Maldon District click here.

Where can I get a bus timetable and route map?
Bus timetables can be purchased from both Maldon Tourist Information Centre, and Burnham Town Council.
Or alternatively you can contact Essex County Council on       0845 743 0430 to order a timetable.

What identification do I need to provide when I apply for a bus pass or railcard?
For both bus and rail passes you will need to complete the relevant application form and provide proof of age, such as a passport, driving license or birth certificate (and marriage certificate for married women). Plus proof of residency, such as a bank statement, utilities bill or driving license.
In addition for a bus pass we will need two passport sized photographs to enable us to produce a pass. To find out more click here.

My neighbour has made a planning application.             What are they proposing to do?
All current planning applications are possible to view by clicking here. Applications can be searched by street name as well as by the application number.

When will my rubbish be collected?
Refuse and recycling collections are weekly for the majority of residents of the District.
To view the schedule please click here.

What time does the Recycling Centre (Amenity Centre) open /close?
Opening hours have now changed to:

• From 16 October to the end of February,    8am - 4pm
• From 1 March till 15 October,                    8am - 5pm  (Tuesdays Only)
• From 1 May till 31 August open until          7pm

For further information click here.

Why have my recycling boxes gone missing / Can I have a new recycling box?
Sometimes unfortunately boxes do go missing for a variety of reasons. If yours should go missing you may like to contact the Customer Contact Centre and we will order you replacements. 
Alternatively you can request replacements by clicking here.

Do you have the telephone number for Moat housing?
Moat housing can be contacted by telephone on 01621 876522 or for more information please look on their website by clicking here.

Is there still the Job Centre in Maldon?
At one time the Job Centre Plus had an outlet within the Council Offices but unfortunately this returned to Chelmsford over 18 months ago.
Please click here to find your nearest job centre.