Customers Team Leader (System, Technical and Compliance)
- Customers and Community Directorate
- Vacancy type
- Permanent full time
- £32,642 - £37,381 per annum
- Closing date
- 28th September 2017
Post Number MDC001449
Are you looking for a challenging yet rewarding role in a busy, customer focused environment?
If so, then we are recruiting into our demanding but high performing Customers Team.
We are looking for individuals with previous experience in Housing Benefit, Council Tax or Business Rates to join our small but enthusiastic management team and help us transform the way we work and continue to improve our excellent customer service.
To succeed in these roles we need you to be able to demonstrate good communication and organisational skills and enjoy working in a busy environment. You should be able to use IT systems and have a good academic background.
About this role
In this role you will lead and oversee the day to day management of Technical, Systems and Compliance team to achieve high performance, with a customer centric focus. Responsible for our system control and development, annual bill dispatch to over 30,000 customers and a Housing Benefit Subsidy claim with a value of £14.5m your team will deliver high quality, effective and efficient services, with a strong performance culture, mitigating against error and fraud.
An experienced people manager, you will recruit, motivate, develop and support a multi-skilled team.
As a Revenues and Benefits professional you will have an excellent knowledge of legislation and will understand the challenges faced as a result of decreasing budgets, emerging technologies. You will appreciate the importance of accurately and timely submission of statutory returns, robust systems and controls as well as the need to plan and prioritise workload and resource.
With a strong customer focus to service delivery you will inspire and champion the councils Customer Strategy, and help to deliver our programme of transformation.
For an informal discussion about this position
For more information or an informal chat about these positions, please contact Michelle Lamarre (Customers Interventions Manager) on (01621) 875788 or Al Morrell (Customers Solutions Manager) on (01621) 875834 or download and read the job description.
Complete the application form online. CVs will not be accepted.
Guidance notes for applicants and further documents are available here.
In addition to a competitive salary you will be entitled to participate in the Local Government Pension Scheme, cycle to work scheme, salary sacrifice car lease scheme and will benefit from free parking. You can also receive assistance with child care, discounted local gym membership and payment of one annual professional fee (if applicable). You will also have access to a range of work/life balance policies.
Maldon District Council is committed to safeguarding and promoting the welfare of vulnerable groups including children, young people and adults and expects all staff and volunteers to share this commitment. Disclosure and Barring checks will be undertaken according to the responsibilities of the role.
We welcome applications from people of all backgrounds, culture and experience. Applicants will be considered regardless of race, sex, disability or marital status.