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Principal Customers Officer (Revenues and Benefits)

Directorate
Customers and Community Directorate
Vacancy type
Permanent full time
Salary
£27,378 - £31,590 per annum
Closing date
28th September 2017

Post Number MDC001451

Description

Are you looking for a challenging yet rewarding role in a busy, customer focused environment?

If so, then we are recruiting into our demanding but high performing Customers Team.

We are looking for individuals with previous experience in Housing Benefit, Council Tax or Business Rates to join our small but enthusiastic management team and help us transform the way we work  and continue to improve our excellent customer service. 

To succeed in these roles we need you to be able to demonstrate good communication and organisational skills and enjoy working in a busy environment.  You should be able to use IT systems and have a good academic background.

About this role

In this role you will lead and oversee the day to day management of our Council tax and Benefits team to achieve high performance, with a customer centric focus. Responsible for administration of over 27,000 Council Tax and 4000 claims for Housing Benefit/Council Tax Support your team will deliver high quality, effective and efficient services, with a strong performance culture, mitigating against fraud and error.

An experienced people manager, you will recruit, motivate, develop and support a multi-skilled team.

As a Revenues and Benefits professional you will have an excellent knowledge of legislation and understand the challenges faced as a result of frequent changes in legislation and of the need to ensure that we are able to respond appropriately, assisting in the planning and prioritising of resources and in making the relevant changes to existing policies.   

With a strong customer focus to service delivery you will inspire and champion the councils Customer Strategy, and help to deliver our programme of transformation.

For an informal discussion about this position

For more information or an informal chat about these positions, please contact Michelle Lamarre (Customers Interventions Manager) on (01621) 875788 or Al Morrell (Customers Solutions Manager) on (01621) 875834 or download and read the job description.

To apply

Complete the application form online. CVs will not be accepted.

Guidance notes for applicants and further documents are available here.

In addition to a competitive salary you will be entitled to participate in the Local Government Pension Scheme, cycle to work scheme, salary sacrifice car lease scheme and will benefit from free parking. You can also receive assistance with child care, discounted local gym membership and payment of one annual professional fee (if applicable). You will also have access to a range of work/life balance policies.

Maldon District Council is committed to safeguarding and promoting the welfare of vulnerable groups including children, young people and adults and expects all staff and volunteers to share this commitment. Disclosure and Barring checks will be undertaken according to the responsibilities of the role.

We welcome applications from people of all backgrounds, culture and experience. Applicants will be considered regardless of race, sex, disability or marital status.