Our statutory homelessness duty
In April 2018 the Homelessness Reduction Act came into effect. This means that if you are eligible and threatened with losing your current home within the next 56 days the Council must try and help you to keep your existing home provided it is safe and suitable. If we cannot prevent homelessness we have a duty to work with you to plan a move to a new home.
If you are worried about becoming homeless within the next 56 days or homeless please ring the telephone number 01621-854477 8.30am-5pm (Monday to Thursday) and 8.30am-4.30pm (Friday) to discuss your situation and/or arrange an appointment to see an adviser. You can also email us on
The earlier you contact us the more chance we have to resolve any housing issues that might lead to you becoming homeless.