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Worried about losing your home?

Prevention of homelessness

We give advice on a wide range of circumstances including where customers are being asked to leave by family/friends, fleeing domestic violence, being served with a Section 21 notice and facing possession proceedings due to rent arrears.  

We will assess your housing situation and work with you to develop your own Personal Housing Plan which will outline the reasonable steps you can take to prevent the loss of your current home. The plan will include the actions that the Council will take to support your actions; this could be for example referring you to a specialist debt advice agency or for mediation.  

This is called the prevention duty and can last for up to 56 days.

If homelessness cannot be prevented 

If you have lost your home and are eligible for assistance and legally homeless we will work with you to develop a Personal Housing Plan that outlines the reasonable steps you can take to find another home which is likely to be in the private rented sector. This is called the relief duty and can last for 56 days.

You will be considered to be legally homeless if: 

  • you’ve no legal right to live in accommodation anywhere in the world
  • you can’t get into your home, for example your landlord has locked you out
  • it’s not reasonable to stay in your home, for example you’re at risk of violence or abuse
  • you’re forced to live apart from your family or people you normally live with because there’s no suitable accommodation for you
  • you’re living in very poor conditions such as overcrowding

If no alternative home can be found after 56 days and you are in priority need and have worked with us on your personal plan we may then make a decision as to whether we have a duty to provide you with an offer of accommodation. Before making this decision we will look at whether you have made yourself intentionally homeless by doing or not doing something that has resulted in you losing your home.