How to make a complaint

We are committed to providing excellent customer service and our aim is to get things right first time. However, sometimes things do unfortunately go wrong, so if you are not satisfied by something that we have done there is a complaints process for these occasions.

Our Guide to making a comment, complaint or compliment: downloadable form here

We are always keen to know what customers think of the service that they receive, and our staff pride themselves in delivering excellent customer service. If you have a comment on the service that you have received, a compliment for a member of staff or if you perhaps feel that an improvement could be made please let us know.

We have an online feedback form that is designed for this purpose so please take a moment to let us know what you think or use one of our usual contact routes to get in touch. We will investigate and will get back to you with a response within seven working days.