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Coronavirus Update

Coronavirus Impacts


Update 8 April 2020

Business Grant Update 

Our Revenues and Benefits team are working absolutely flat out, some having worked 18 consecutive days, to get the required work done so that the grants can be paid out as quickly as possible. If you have completed your application, it will be being dealt with. If you haven’t applied, please fill out this form. Any individual enquiries are taking staff away from focussing on getting the 1500 grants paid out to qualifying businesses.


Update 7 April 2020

Revised missed collection procedure during COVID-19

Due to staff shortages and the current COVID-19 National Health Emergency, our waste collection crews are working hard to maintain core services.  To assist them, we have made some changes to our missed collection procedure;

Missed Weekly Food & Garden waste – we cannot return, please represent these materials next week.

Missed Recycling – we cannot return, please store your recycling until your next scheduled collection day.

Missed refuse - Please report within 2 working days of your scheduled collection using this link.  Please leave your bin on your front boundary and we will endeavour to return as soon as possible.  

We thank you for your patience and apologise for any inconvenience. 

Additional supplies of pink sacks & caddy liners can be collected from one of our stockists located throughout the District. 


Updates 1 April 2020 

Funerals in our Cemeteries 

The gates to our Cemeteries will be closed until further notice and only opened for funerals.   We are also adhering to the latest Public Health England (PHE) guidance where we are being asked to;

Restrict the number of mourners who attend funerals, so a safe distance of at least 2 metres (3 steps) can be maintained between individuals.

Only members of the deceased person’s household or close family members should attend funerals. Any individual displaying symptoms of COVID-19 should not attend. Those who do attend will need to adhere to social distancing at all times, including when travelling to and from the funeral.

Business Rates 

We are aware of a few instances where we were not able to apply amended relief scheme reductions in time for the April Direct Debit to be amended and, as a result, these payments were requested in line with what was shown on the original bill.

We apologise for any inconvenience caused as we continue to prioritise the work.  We will arrange for monies to be refunded where appropriate. 

Businesses are asked to contact us if they believe they are eligible for 100% relief, it hasn't been applied yet and the direct debit collection has caused financial hardship and more immediate attention would help.


Updates 26 March 

Payments to the Council

Customers are encouraged to make payments online or by phone only, as we are unlikely to be able to process cheques at this time.

Car Parking

With immediate effect, Maldon District Council will be offering free parking in all town centre car parks for health workers, social care workers and NHS workers/volunteers.

Cemetery Services

Funeral attendance

In line with the guidance for Churches, we respectfully ask that only 5 immediate family members should be in attendance at a funeral.

Chapel Services

It has become increasingly difficult to ensure that a safe cleaning regime is maintained in the Chapels, so it has been necessary to close the chapels for services and allow only graveside funerals.


Updates 24 March 

Parks and Open Spaces

We have closed vehicular access to Promenade Park as from today (24 March). 

Anyone who continues to visit our Parks and Open spaces on foot, MUST follow the Government’s social distancing guidance of keeping at least 2 metres apart.

Pay and Display Car Park Machines

In order to protect the health and safety of our customers and staff, our car park machines will only accept payment by card or mobile phone app:

Council Committee Meetings

All meetings of the Council have been suspended.
Following an extraordinary meeting of the Council on 17 March 2020, the Council has agreed that all Council, Committee, Sub-Committee, Working Groups and meetings be suspended with immediate effect for the time being.

Council Offices

Further to the latest government advice regarding the Coronavirus COVID-19, the Council offices have closed with immediate effect (24 March).

Please DO NOT visit the Council offices in Princes Road. Instead, please contact us using our online form or if the matter is extremely urgent by telephone on 01621 854477. Thank you for your understanding at this challenging time.

Public Toilets

All public toilets have been closed as from today (24 March) with the exception of the RADAR scheme toilets.

Play Areas

All play areas have been closed as from 23 March in line government guidance.

Waste, Recycling, Garden and Food Waste Collections

Should any changes be made to the Refuse, Recycling or Garden Waste collection services undertaken by our contractor SUEZ, we will ensure that we provide updates on social media and our website.

The Love Essex website will also provide updates.

Bulky Waste Collections

There will be NO new bookings for bulky waste collections but those which have already been booked and paid for, will be honoured.

Green Garden Waste Collections

The collections for existing green waste subscribers will continue for the time being. However, we cannot take on any new subscribers as our contractor is unable to acquire the new vehicle which is needed. 


There will be no Duty Planning Service offered at this current time.

Pest Control Service

Unfortunately, we are not able to offer pest control appointments, but our pest control officer is happy to offer telephone advice.
Please make a request for a call back via our online form.


The Council has made the decision to suspend all events in our parks and open spaces until the end of June 2020. This decision will be under continuous review as the situation and government advice evolves.

However, at this time, our parks will remain open to the public but ask that all visitors to the parks adhere to current advice regarding social distancing.

Splash Park and Beach Huts, Promenade Park

Due to the coronavirus outbreak the splash park will remain shut until further notice.

Please go to for more information.

Community Support - COVID-19 - Community Pack

Organisations from across the Maldon District are coming together to ensure that our Community is supported throughout the Coronavirus (COVID-19) epidemic. You can download a copy of the pack here.

As you will have heard, local Councils are being asked to support and coordinate community hubs which will distribute food and supplies via volunteers and key workers. We are currently working with our partners to establish this, in anticipation of the guidance from the Government.

Business Support and Business Rates Budget Announcement

The Government has published their latest advice and support measures for people and businesses through this period of disruption caused by COVID-19, with further guidance and information in the coming days and weeks.

The Council is working to implement these measures and to support our local businesses as efficiently as possible. We recognise this is a concerning time for our residents and businesses alike and the situation is changing on a daily basis.

At this time, it is not necessary for businesses to contact the Council in regard to these support measures and doing so may divert our team and delay implementation of the forthcoming support.
We ask that you continue to remain patient and calm, look after yourselves, family and neighbours.

We will endeavour to continue to bring you the most up-to-date advice via our website and social media. Please follow the advice of the Government and NHS.

The Department for Business, Energy and Industrial Strategy has published coronavirus guidance for employees, employers and businesses.

Visit the BEST Growth Hub for further guidance for businesses.

General information – Coronavirus in Essex

The latest advice on coronavirus (COVID-19) is available on the Public Health England (PHE) and NHS websites.

Updated information on the number of coronavirus cases is published on the Public Health England (PHE) website each day at 2pm. You can also use the PHE dashboard to track coronavirus cases.

We are unable to elaborate on specific cases and where in Essex these are. This is to ensure the confidentiality of the patient is respected.

Based on current evidence, Coronavirus COVID-19 presents with flu-like symptoms including a fever, a cough, or difficulty breathing. The current evidence is that most cases appear to be mild. Anyone who is concerned about health symptoms is advised to follow the advice on the NHS website.