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How to make a complaint about a nuisance

Diary sheets

We hope that the warning letter will resolve the problem. However, this is not always the case and the matter may continue. This is why we ask you to complete nuisance diary sheets for us.  

Diary sheets form the basis of our investigation. The diary sheets tell us what times of the day the nuisance occurs, how long it goes on for, the nature of the nuisance, where you experience it in your home and how it affects you. All this vital information helps us to establish the best method for investigating your complaint and it will help us establish if the matter is a 'statutory nuisance'.

  • If the disturbance is something that is predictable, constant or occurs during times when the service is available then the investigation is best conducted using programmed site visits
  • The diary sheets may also be useful if you decide to take your own action under Section 82 of the Environmental Protection Act 1990

Note: Due to the large number of complaints we receive, our policy states that we only carry out further investigations for complaints of nuisance once completed diary sheets are returned unless you have not been requested to keep a diary of events.

If the diary sheets are not returned within 28 days we will assume that the warning letter has resolved your complaint and that no further action is required.

If you have difficulty in completing the diary sheets for any reason please contact us and we will try to find a suitable alternative to suit your circumstances.

Completing the diary sheets

  • When you next experience the disturbance, make a note of the date and time it started, the nature of the disturbance and how it affected you
  • The disturbance may affect you e.g. by preventing you from sitting in the garden, or acrid smoke coming into the house.  Please write as much as you can