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Accessibility statement

Accessibility Statement for Maldon District Council

This statement applies to content published on the maldon.gov.uk domain. It does not apply to content on subdomains or other Maldon District Council owned websites.

This website is run by Maldon District Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • navigate most of the website using just a keyboard
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know that some parts of this website are not fully accessible:

  • some images do not have alternate text
  • some older PDF documents are not fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us with the following information:

  • the website address (URL) of the content
  • the format you need
  • your name and email address

We will consider your request and get back to you.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Maldon District Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following:

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some images are not always given a suitable text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
    When we publish new content, we will make sure our use of images meets accessibility standards by providing suitable text alternatives.
  • Some of our pages do not contain landmarks for the navigation between multiple related content pages. This fails WCAG 2.1 success criterion 1.3.1 (Info and relationships).
    We are currently working on updating or replacing these pages.
  • Some of our pages do not have visible focus when hovered or focused. This fails WCAG 2.1 success criterion 2.4.7 (Focus visible).
    We are currently working on updating our website to make sure these elements are highlighted when focused.
  • Some of our documents do not have a title. This fails WCAG 2.4.2 (Page titled).
    We are working on updating our documents to include appropriate document titles.
  • Some of our documents do not define a natural language. This fails WCAG 3.1.1 (Language of page).
    We are working on updating our documents to show the natural language of the document.
  • Some of our documents that do not have an HTML alternative do not have bookmarks. This fails WCAG 2.4.5 (Multiple ways).
    We are working on adding bookmarks to our documents and providing an HTML alternative to our PDF documents.
  • Some of our links have the same name but a difference purpose on the same page. This fails WCAG 2.4.9 (Link Purpose (Link Only)).
    We are currently working on changing our link names to better match their purpose.
  • Some pages have a scrollable region that does not have keyboard access. This fails WCAG 2.4.7 (Focus Visible).
    We are currently working on updating the identified pages to allow for keyboard access.

Content that is not within the scope of the accessibility regulations

All standard content on our website must comply with the accessibility regulations because it was published before September 2019.

Content that is generated by other websites do not sit within our control and as such may not be compliant with the accessibility regulations. This would include content such as videos from YouTube or any form of online map.

PDFs and other documents

Some of our PDFs are essential to providing our services. For example, we have PDFs with information on how users can access our services. We plan to either fix or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

If you discover content on our website that does not meet the regulations, contact us.

What we’re doing to improve accessibility

We will continue to work with our supplier and in-house to fix any accessibility issues accordingly within a reasonable time after they are discovered.

Preparation of this accessibility statement

This statement was prepared on 08 July 2021. It was last reviewed on 24 February 2022. It was last updated on 24 February 2022.

This website is currently being tested by Maldon District Council on a regular basis, checking this website manually and by using third party tools such as Siteimprove and axe DevTools.

This website will continue to be tested periodically to make sure the content is accessible to as many people as possible.

We are currently in the process of an external accessibility audit to identify other issues on our website. We will update our accessibility statement accordingly.

We used this approach in deciding a sample of pages to test.

  • Homepages and landing pages, these are our main navigation pages to find the content you need
  • Content pages, these are the pages that help you understand our services, such as Council Tax
  • Most visited pages in a 6-month period. This helps us identify the pages accessed most often, issues found on these pages can then be fixed across the site
  • Most visited documents (PDFs) in a 6-month period as these are viewed most often

Using multiple samples of each of these pages and documents allows us to see if our accessibility changes are suitable across most of our website.

You can download a PDF version of our accessibility statement.

You can see the accessibility controls for our website.