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Accessibility statement

Accessibility Statement for Maldon District Council

This statement applies to content published on the domain. It does not apply to content on subdomains or other Maldon District Council owned websites.

This website is run by Maldon District Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Navigate most of the website using just a keyboard
  • Zoom in up to 400% without the text spilling off the screen
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this website is

We know that some parts of this website are not fully accessible:

  • Some images do not have alternate text
  • Some older PDF documents are not fully accessible to screen reader software
  • The carousel does not allow for user control, including timing, tabbing, and navigating


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us with the following information:

  • The website address (URL) of the content
  • The format you need
  • Your name and email address

We will consider your request and get back to you.


Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, contact us.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Technical information about this website’s accessibility

Maldon District Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.


Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following:

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some images do not have a suitable text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

    We plan to add alternative text alternatives to all images on our website to meet the criteria. We will also be updating the text alternative for images to better describe them. When we publish new content, we will make sure our use of images meets accessibility standards.

  • Our carousel does not currently allow for users to navigate, tabbing does not allow for users to select a slide and the automated slide cannot be stopped or slowed. This fails WCAG 2.1 success criterion 2.2.1 (timing adjustable) and 2.1.1 (keyboard).

    We plan to fix or replace the carousel by allowing users to navigate correctly using the keyboard, also to allow users to slow or stop the carousel for manual navigation.

  • Some of our pages do not contain landmarks for the navigation between multiple related content pages. This fails WCAG 2.1 success criterion 1.3.1 (Info and relationships).

    We are currently working on updating or replacing these pages.


Content that is not within the scope of the accessibility regulations

All standard content on our website must comply with the accessibility regulations because it was published before September 2019.

Content that is generated by other websites do not sit within our control and as such may not be compliant with the accessibility regulations. This would include content such as videos from YouTube or any form of online map.

PDFs and other documents

Some of our PDFs are essential to providing our services. For example, we have PDFs with information on how users can access our services. We plan to either fix or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

If you discover content on our website that does not meet the regulations, contact us.


What we’re doing to improve accessibility

We will continue to work with our supplier and in-house to fix any accessibility issues accordingly within a reasonable time after they are discovered.


Preparation of this accessibility statement

This statement was prepared on 08 July 2021. It was last reviewed on 01 September 2021.

This website is currently being tested by Maldon District Council on a regular basis, checking this website manually and by using third party tools such as SiteImprove.

This website will continue to be tested periodically to make sure the content is accessible to as many people as possible.

We used this approach to deciding on a sample of pages to test.

  • Homepages and landing pages, these are our main navigation pages to find the content you need
  • Content pages, these are the pages that help you understand our services, such as Council Tax

Using multiple samples of each of these pages allows us to see if our accessibility changes are suitable across most of our website.

You can download a PDF version of our accessibility statement.

You can see the accessibility controls for our website.