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Our statutory homelessness duty

Our statutory homelessness duty

In April 2018 the Homelessness Reduction Act came into effect.  This means that if you are eligible and threatened with losing your current home within the next 56 days the Council must try and help you to keep your existing home provided it is safe and suitable.  If we cannot prevent homelessness, we have a duty to work with you to plan a move to a new home.

If you have received a notice from your Landlord or are worried about becoming homeless within the next 56 days or homeless please contact us as soon as possible.  The earlier you contact us the more chance we have to resolve any housing issues and prevent you becoming homeless.

You can contact us using the form Contact Us Online

You can refer yourself for housing advice and assistance online at https://live.housingjigsaw.co.uk/

Or you can call: 01621 854 477 10:00am - 4:00pm Monday to Friday for housing advice

Once you have made contact an officer will arrange a telephone appointment to assess your housing situation, give some immediate advice and where necessary make a further appointment for a full housing assessment and issue a personal housing plan.

You may also want to read the Government's Homelessness Code of Guidance for Local Authorities which gives a summary of the homelessness legislation and the duties, powers and obligations for housing authorities.