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Making Insurance Claims Against the Council

Making a Claim for Personal Injury or Damage to Property

You may only make a claim against us if you believe we have been negligent, and:

  • You suffered loss or damage to your possessions due to an incident, or
  • You suffered an injury

If you make a claim you must give evidence of why you think we are responsible for your loss or injury.

Although something unfortunate may have happened, there is no automatic entitlement to compensation.  What is alleged to have happened may not be the Council's fault.

If our contractors or public utility companies cause an accident, for which they would be legally responsible, we will redirect the claim to them.

If you wish to discuss any issues relating to claims or to request a claim form, please contact Financial Services on 01621 875727