How we deal with requests
Once we have received your request, we will:
- acknowledge your request within three days
- contact you to start our investigation, and decide if your case qualifies for a review
If your case does not qualify, we will contact you to tell you why.
If your case does qualify, we will meet with the agencies involved and any other relevant bodies, this could be us, the police, or your social housing providers and / or relevant clinical commissioning groups. If the perpetrator is under 18, we will also invite the youth offending team.
During the meeting, we will review how the agencies dealt with your case and then suggest how to resolve the problem.
We will let you know the outcome of the case review and the proposals within ten working days of the meeting.