Out of Hours - Emergencies

Homelessness

• If you are homelessness or your home has been affected by fire or flood and you need emergency assistance please call 01621 854 477
• If you are a rough sleeper you may be able to get help from CHESS Chelmsford night shelter by visiting Chess Homeless or calling 01245 281 104.
• If you are fleeing Domestic Abuse contact the National Domestic Violence Helpline 0808 2000 247
• https://www.nationaldahelpline.org.uk/
• Refuge Men’s Advice Line 0808 8010 327 https://www.refuge.org.uk/get-help-now/help-for-men/
• Next Chapter (Domestic Abuse) 01206 500 585 https://www.thenextchapter.org.uk

Contacts for Housing Associations

Maldon District Council works with a number of Housing associations who you should contact directly in an emergency

• Moat Homes - 0300 323 0011
• Colne Housing - NOW EASTLIGHT https://www.eastlighthomes.co.uk/ - 01376 535 400
• Circle, also known as South Anglia or Blackwater
• Estuary Housing Association - 0808 169 1969
• Salvation Army Housing Association - 0800 970 6363
• London & Quadrant - 0333 033 3733
• Chelmer Housing Partnership https://www.chp.org.uk/ - 0300 555 0500
• Peabody https://www.peabody.org.uk/contact-us/contact-peabody/report-repair - 0800 022 4040

Find out if you are at risk, how to prepare for an emergency and useful links

Are you at risk?

Start by checking your local area and find out if you are potentially at risk.

https://www.gov.uk/check-flood-risk

How to prepare for an emergency

https://www.gov.uk/government/publications/prepare-your-property-for-flooding

Flood Warnings

You can register to receive flood warnings about river and sea flooding from the Environment Agency 0345 988 1188

You can register to receive a priority service with local utility companies like UK Power Network, Essex and Suffolk Water and Anglian Water.

Flooding and Sandbag Policy

Maldon District Council does not provide sandbags to residents and businesses at risk of flooding. Householders and businesses at risk are strongly advised to prepare their own flood protection measures in advance of periods of higher flood risk.

Put together a "Grab Bag"

If you were to be evacuated at short notice, it can be a good idea to have a 'grab bag' containing essential items. Keep this bag in an accessible location and ensure the whole family knows where it is.

https://www.gov.uk/government/news/new-leaflet-launched-to-help-communities-prepare-for-flooding

Advice for Businesses

Prepare your business for flooding - advice

https://www.gov.uk/government/publications/preparing-your-business-for-flooding

From Water Pipes / Sewage

Sewage and Drainage Emergencies - Anglian Water: 08457 145 145

Essex and Suffolk Water (drinking water) 
online via a quick and easy map to identify where the leak is

by calling our free 24/7 leakline number 0800 771 881

From Rivers and the Sea

This type of flooding should be reported to the Environment Agency.Incident hotline: 0800 80 70 60.

To listen to recorded flood warning information for your area or speak to someone for advice.

Flood Warnings in Force: 0845 988 1188.

From Highway Drains or Gullies

Flooding caused by overflowing drains or gullies within the highway network managed by Essex County Council should be reported to your local area highways office on:

Essex County Highways: 0845 603 7631.

Non-emergency matters such as potholes or kerb defects can be reported online to Essex County Council 145

Essex and Suffolk Water (drinking water)

online via a quick and easy map to identify where the leak is, or by calling our free 24/7 leakline number 0800 771 881