Apprenticeship stories - Macie
What apprenticeship are you completing?
I formerly completed the customer service level 2 apprenticeship which I started in April 2021 and completed in June 2022. I applied for this apprenticeship as I had recently moved into the area and beforehand studied 2 years on a legal secretary course. When my course finished Covid hit the UK and law firms were no longer recruiting. I came across this apprenticeship which my skills where transferable to and I was also interested in the Revenue and Benefits area. I was successful in obtaining a caseworker role in the Revenues and Benefits department whilst finishing my apprenticeship.
What did you enjoy most about your apprenticeship?
I enjoyed gaining a general understanding of all service areas of the council whilst forming good working relationships. This is extremely helpful for future progression as a part of the role is to work in the general office which is how you come to deal with all areas.
What element of the apprenticeship did you find most beneficial for your career development?
Working in my specific service area ie Revenue and Benefits as this gave me a general understanding of the department. This then led me being successful in a role in the department as you will gain a good understanding of your area. However, having a general understanding in all areas gives you a better idea of where you would like to work in the future.
Do you think the apprenticeship programme directly impacted on your career opportunities? Eg: would you be where you are now if you hadn’t completed an Apprenticeship?
I would not have the role I have today as a level 1 caseworker if I had not signed up for the apprenticeship. Due to the apprenticeship this gained me the knowledge that I have today in order to carry out my job.