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Debt and financial advice

Debt and financial advice

Council Tax payments

Maldon District Council urges any resident who is suffering financial hardship at this time and unable to pay their Council Tax to contact us. Residents who have no access to our online services can call us 01621 854477.

Council Tax will remain payable from April, and residents are advised not to cancel existing payment arrangements, including direct debit instructions, unless they have contacted the Council to make alternative arrangements, or to  agree a temporary suspension of their payments whilst a claim for Council Tax Support is submitted.

The request for payment of any direct debit instalments that are due on 1 April has been sent to BACS and it is now too late for MDC to amend these.  Residents are, again, asked to contact us where this is not going be paid by bank to agree alternative arrangement.

Like everyone else the Council itself is facing an impact on its finances meaning we cannot currently provide reductions or so-called holiday from the council tax. The Council wants to support all residents who are sufferring financial hardship at this time, and are unable to pay their Council Tax.  Applications for Council tax Support can be registered with us online, and revised payment arrangements can be negotiated by completing the same form.  It should be remembered that around 71p in every pound of Maldon residents’ bills goes to Essex County Council to support essential services including social care. The money collected through council tax also helps fund a number of organisations including the emergency services – the fire service and police. Only 11p in every pound comes to Maldon District Council.

Useful contacts

If you are in debt and need financial advice we recommend that you act now and seek information and advice.

Help and advice is available to help manage debts, prevent rent and council tax arrears and reduce the worst case risk of your home being re-possessed.

Help from the Council

Benefits advice including discretionary payments for rent and council tax

Council tax discounts and exemptions

Housing advice and housing grants

Travel passes

Help from other agencies

Age Concern Essex 

An independent local charity working with and for senior citizens in Essex.

Tel: 01245 346106

Business Support Helpline 

Help on starting and running a business

Twitter: @businessgov

Facebook: @BusinessSupportGov

YouTube: Business Support Helpline

Tel: 0300 456 3565

Business Debt Line 

Customers should use this budget tool

Webchat available with a specialist adviser 9am - 8pm Monday to Friday.

Tel: 0800 197 6026.

Citizens Advice Bureau (National) and CAB Maldon

An independent voluntary organisation offering confidential and free information, advice and advocacy services.

Tel: 01621 875 774 (Maldon branch)

Credit Union - Holdfast Credit Union

Holdfast is your local Credit Union, run by the community for the community.
Tel: 01376 516994 (Mondays, Tuesdays & Fridays 9.30am-1.00pm)

Debt Advice Foundation

Free, impartial advice

Tel: 0800 043 40 50

Monday to Friday 8am to 6pm


The on-line link to access all government services.

Energy Savings Trust Advice Centre 

Free and impartial advice on ways to save money on fuel bills and on grant schemes for insulation and heating works

Tel: 020 7222 0101

Essex Essential Living Fund (ELF)

This scheme can assist with general households costs and living expenses and is administered by Southend Borough Council.  You can apply online or by calling on 0300 7900124 between 8:45am - 5:15pm.

Financial Services Association 

Information for consumers on financial products, regulations and their rights or

Tel: 0800 111 6768

The Healthcare Travel Costs Scheme

If you meet three conditions, you could get a refund under the 'Healthcare Travel Costs Scheme' (HTCS) for the cost of travelling to hospital or other NHS premises for NHS-funded treatment or diagnostic test arranged by a doctor or dentist. 

Tel: 0300 330 1343

IVA (Individual Voluntary Arrangement) 

Chat online via website with an advisor

Tel: 08000433329

JobCentre Plus

Search for a job, training, career information, voluntary work and childcare provision anywhere in the UK

National Debt Line

Free confidential and independent advice on how to deal with debt problems

Webchat available with specialist advisor 9am-8pm, Monday to Friday.

Tel: 0808 808 4000

Business Debt line 

Provides free advice and resources to help people deal with their business finances and business debts.

Webchat 9am-8pm, Monday to Friday

Tel: 0800 1976026


The housing and homelessness charity
Tel: 0800 085 1798

Step Change Debt Charity

Visit the website to chat online with a debt advisor.

Online debt advice tool and budget forms available through the website

Tel: 08001381111 (Monday to Friday 9-5 and Saturdays 8-4)

If existing client, you can email this address

All other numbers are on website for different services

Warm Front

The Warm Front Scheme installs heating and insulation measures in your home.