When We Receive a Complaint
Complaints should be submitted to the Council's Monitoring Officer.
The Monitoring Officer will, in the interest of fairness, inform the relevant Councillor(s) that a complaint has been made against them, the nature of the complaint and the name of the complainant may be given. In extenuating circumstances, a complainant may apply to the Monitoring Officer to have their details kept private from the Councillor(s) who is being complained of. If you feel that this applies in your case please set out your reasons in writing to the Monitoring Officer. The decision of the Monitoring Officer, in respect of requests of this nature, is final.
The Monitoring Officer will review every complaint received and may consult with one of the Council's appointed Independent Persons and on occasion relevant officers of the Council or other relevant persons, before deciding on the course of action to be taken. Please see the Conduct Complaints Process.
If you are unsure about any aspect of the process, please contact the Monitoring Officer before submitting any complaint(s).